Refund Policy

Alberta Adventure Divers pro-staff takes pride in offering instruction which focuses on skill based completion of skills, rather than time-based instruction. We will work with students to ensure they are competent at performing dive skills. In the event that a student must withdraw from a class, the following apply:

Course refunds:
If students are unable to attend a scuba diving course they are registered for, please notify us as soon as possible.
Course Refund & Reschedule policy:

More than 7 days notice: Students will receive a full refund (or reschedule) without penalty.
- Online training codes must be unused in order to receive full refund. Fees will apply to codes that have been registered in the student's name.
- Textbooks must be returned (unused and in new condition) to receive the full course fee refund.
48 hours to 7 days notice: a $100 per person administration fee will be withheld from the refund or will be required to be paid if less than 7 days notice but more than 48 hours notice is given.
Less than 48 hours notice will result in no refund however we will accommodate by rescheduling to the best of our ability.

Notes:

Students are responsible for completing all forms and course work.
Not showing up for, or inability to participate in a course, will be accommodated by rescheduling to the best of our ability.
An unexpected pool closure or lake weather preventing a course from proceeding as planned will be accommodated by rescheduling to the best of our ability.

Return Policy for products purchased:
Return of any products purchased from the store for refund or exchange must be:

Within 30 days of original purchase
Accompanied by an original receipt for the products
Unused and in original packaging

Used Gear Sales

All used/rental gear is a final sale, sold as is

Refunds for dive trips

Each operator has different refund policies, which are outlined in their documentation.
Note the deposit dates, and give as much notice as possible if you are unable to take a trip.